Cancellation Policy

Customer Cancellation, Refund & Course Transfer Policy

Elevated Safety understands that work schedules, emergency response assignments, shift coverage, illness, and other unexpected circumstances can affect a student’s ability to attend a scheduled course. Our cancellation and transfer policy is intended to provide reasonable flexibility while protecting course availability and instructor commitments.

All cancellation and course transfer requests must be submitted in writing to Elevated Safety to Kallie.hunt@harken.com.

Cancellations

Registrations canceled 15 or more calendar days before the course start date are eligible for a 100% refund.

Registrations canceled 8-14 calendar days before the course start date are eligible for a 50% refund.

Registrations canceled 7 or fewer calendar days before the course start date are non-refundable.

Course Transfers

Instead of canceling, students may transfer their registration to another comparable, available Elevated Safety course as follows:

• 15 or more calendar days before the course: No course-change fee.
• 8-14 calendar days before the course: $100 course-change fee.
• 7 or fewer calendar days before the course: $200 course-change fee.

Course transfers are subject to availability and must be requested before the original course begins.

Each registration may be transferred one time and must be used within 12 months of the original course start date.

Once a registration has been transferred, the registration becomes non-refundable and may not be transferred again.

Student Substitutions

Organizations may substitute another qualified student for the originally registered student at no charge, provided Elevated Safety is notified before the course begins and the replacement student meets all applicable course prerequisites.

No-Shows

Students who fail to attend a course without notifying Elevated Safety before the course begins are not eligible for a refund, credit, or course transfer.